TuoTempo Webinar | Omnichannel Healthcare: Transforming the Patient Experience with AI

TuoTempo, a provider of digital patient journey and access management solutions for healthcare organizations, will host a live webinar focused on how omnichannel strategies are reshaping patient experience and operational efficiency in hospitals and clinics.

The session will explore how healthcare providers can move beyond siloed communication channels and evolve towards a truly omnichannel front desk, where voice and digital interactions work together seamlessly to manage patient demand at scale.

The webinar will feature Carol Rodríguez, Director of Patient Experience at Dexeus Mujer, who will share real-world insights from Dexeus’ ongoing digital transformation journey. Over the past year, Dexeus Mujer has been modernizing both operations and patient experience through the adoption of digital booking, appointment management and new communication channels integrated with TuoTempo’s platform.

The discussion will focus on the practical impact of digitalization on interaction volumes, operational efficiency, and front-desk workload, as well as how healthcare organizations can progressively build an omnichannel strategy that is sustainable over time.

• February 17 | 12:00 PM (CET)

• Language: Spanish

• Online: Register here 

What you’ll learn:

• Why most healthcare organizations still lack visibility into the real causes of cancellations, drop-offs, and channel saturation.
  
  
• How digital booking and patient journey communication help absorb demand without increasing staff.
  
  
• How voice and messaging channels can complement each other within an omnichannel front desk model.
  
  
• Practical lessons from Dexeus Mujer’s experience in digitalizing patient access and communication.
  
  
• How to start measuring the operational and efficiency impact of omnichannel strategies.

The webinar attendance is free and is aimed at healthcare leaders, operations managers and patient experience teams looking to improve access, efficiency and continuity of care through digital and omnichannel approaches.